IT CONSULTING

Our consulting specializes in advising cutting edge technological yet agile IT solutions, products and methodologies to fulfil manufacturing excellence strategy. Our consultants share industry best practices, lean manufacturing thinking and deep knowledge of manufacturing IT technologies to help optimize business process of manufacturers. Years of experience in delivery of reliable, flexible and scalable cost effective IT solutions for complex manufacturing environments make our consultants ideal partners for advice about optimal IT support of lean and six sigma methodologies in your factories.
Our consultants work in tight collaboration with engineers, MP&L’s, factory IT and other vendors to perform customer-specific assessments and advise on your unique requirements. Our objective is to identify business demand and offer a measurable value solution for optimal cost and timing. Our advice takes into account future developments considering the lowest possible costs associated with them. Our recommendations are aimed to significant improvements in the efficiency, quality and reliability of business processes increasing ROI.

SYSTEM INTEGRATION

Beyond the implementation of AGW out-of-box software solutions our experienced professional services team performs integration of other 3rd-party software either together with AGW software or completely independent.We perform system integration of plant floor equipment with ERP, MES, Quality, Logistics, SCADA/HMI and other manufacturing systems and applications.

SUPPORT

We understand mission critical environments and importance of operations continuity for your business. Your business process can’t afford to have excessive downtime due to the nature of customer commitments and time sensitivities for delivery. With that in mind, we have developed and offer production support services used by global customers.
We provide our customers with 24×7 personalized, real-time support by qualified technicians 365 days a year.
Our support team uses remotely controlled software, secured over a Virtual Private Network, to directly detect root cause and apply remedy within minutes of your call.
Our support services are scaled to the size of your company: from integrated into Global Service Desk towers of big corporations to per-demand support calls for small companies. OKSH TRADING provides support whenever you need. Even earlier than you might need it. Tools for proactive monitoring and health check developed and offered by OKSH TRADING allow detecting of most pre-failure conditions before they start impacting your business minimizing downtimes.

TRAINING

We offer different levels of training to our customers and partners, from basic “product introduction” thru mostly advanced system implementation trainings for solution providers and system integrators.

LEVEL 1 – END USER TRAINING.

This training includes overview of delivered solution, functions and features, step-by-step operator procedures, maintenance and quality procedures, application master data management, operations management and data analysis, exception management. The attendees will be capable to knowledgably use the system.

LEVEL 2 – ADMINISTRATIVE TRAINING.
This training includes insight in solution architecture and infrastructure, application maintenance procedures, guidelines to pro-active monitoring and troubleshooting, user management. The attendees will be capable to administrate the system and provide 1st level support.

LEVEL 3 – BASIC AGW SYSTEM TRAINING.
This training includes insight in AGW systems and their architecture, configuration of AGW web portal, basics of AGW IP configuration, insight to AGW data model and design of custom reports, advanced guidelines for troubleshooting. The attendees will be capable to administrate systems, provide 1st and 2nd level support and make small changes.

LEVEL 4 – ADVANCED AGW SYSTEM TRAINING.
This training includes in-depth study of principles, technologies and architecture of AGW solutions, configuration of AGW IP platform, mapping of business processes to AGW IP workflows, development of AGW IP workflows, HMI and label design, scripting and SQL stored procedures, optimization of performance and load balancing. The attendees will be capable to design, develop, implement and support AGW products.

LEVEL 5 – ADVANCED CUSTOM TRAINING ON CERTAIN AGW TECHNOLOGIES.
This is a custom training that is purposed to improve expertise in very specific technologies integrated in AGW. For example, optimization of SQL queries with AGW data model, or development of custom interface with specific equipment. The attendees will deepen their expertise in certain technologies utilized in AGW products.